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77% want enhancements to portals and mobile appsįollowing significant investments made in patient portals over the years, it makes sense that health systems want to continue to leverage this channel for patient engagement. There were three distinct areas of interest revealed by respondents when asked to rate their top three technology to-dos.

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In Intrado’s recent survey of College of Healthcare Information Management Executives (CHIME) members, health IT leaders shared their top three goals included improving the patient experience (91%), bolstering financial performance through more patient visits (68%) and reducing staff workload (49%).įortunately, digital patient engagement can help solve the top issues on the minds of healthcare executives and enable communication that aligns with these goals far beyond the pandemic.Īdditional industry data explains, by examining health IT leaders’ various technology investment priorities, how to improve patient experience scores by better communicating and connecting with patients. As such, it stands to reason that health systems looking to improve profitability must focus on encouraging patients to return to care and optimizing the patient journey-in short, to bolster revenue, these organizations should also look into how to improve patient experience over time. Studies further show that patient experience can also directly impact health system financial performance, adding to these burdens. Delayed or avoided care can lead to a poor patient experience, thanks to fewer high-quality healthcare interactions, while staff burnout can mean missed opportunities for patient engagement. However, these trends also drive a hidden cost to patients as well.

In general, care avoidance led to lower visit volumes, and while labor costs are increasing, staff burnout is more prevalent than ever-with all of these trends affecting healthcare organizations’ profitability.

These include the effects of delayed care during the pandemic. Many seismic industry shifts are impacting hospitals and health systems and creating waves in an already financially strained industry.